When a google fiber device powers up the leds go through the following stages. If your point is already set up and the light appears off.
Gfiber Remote Can Turn Tv On Change Volume But Channel Will
Google fiber network box flashing blue light. I checked the google fiber tech support page and it indicated that the fiber jack may blink blue for up to 30 minutes if its receiving an upgrade but it said to contact support if it does so for longer than that. Touch restart network box. I guess i fried it or something when i first unplugged it to vacuum. The light on the network box may turn red then. Try the voice command ok google if the bottom lights up when you speak to the point or tap the volume controls its working properly. The network box restarts.
When the phone box is properly connected the led on the. At the time of your installation the phone box will be connected to ac power your network box and your in home phone wiring. Solid red starting up. Blinking blue making connections. Network box blinking blue. If the led does not light up solid blue about 2 minutes after being connected to power.
Solid purple starting up. Plug the power cord back in to the device. Posted by 2 years ago. This light is often labeled as online cable sync or signal and usually has a symbol similar to the internet light on a router as mentioned above. When it is properly connected the led on the front of the google fiber network box lights up solid blue. Confirm that you want to restart.
I chatted with tech support and they tried to restart the fiber jack remotely but the jack never stopped blinking blue. To restart your network box. Wait at least 10 seconds. Yes it was the network box. Touch menu then network. I meant to update but i went to my google fiber store with my network box and swapped them out and it worked after that.
If youre having trouble with your fiber jack you can use our troubleshooter to diagnose the issue based on how the leds look. Wait 2 3 minutes for the led to turn to solid blue. Powercycling generally solves most common issues. Unplug its power cord. Solid blue connected and. The leds on the front of the fiber jack indicate its status.